We know getting the right fitting compression garment can be difficult, particularly for first time buyers. Sometimes the style, size, or color just isn’t right for you. That’s why BrightLife Direct has always tried to make the return/exchange process easy. With the launch of our online return request feature, this process just got easier and more efficient. Key features of online returns are:
- Automatically receive RA#
- Email notification when your return is received
- Email notification when your refund/exchange has been processed
If you ordered online and are a registered user, you can now use online returns. Just log into your account, click view order, and you can request a return or exchange for any item you purchased (within the past 30 days). A return authorization number (RA#) is automatically emailed to you. Write the RA number on the outside of your package, enclose your return/exchange form, and mail.
Online returns are not available if your order was placed by phone or if you checked-out as a guest (without registering). To request an RA#, just send us an email or give us a call at 1-877-545-8585. The return/exchange form sent with your order has our address and instructions for requesting a refund or exchange.